MANGO CLINIC
REFUND, APPOINTMENTS, CANCELLATIONS, AND MISSED APPOINTMENTS POLICY
Last updated: July 26, 2021
Our goal at Mango Clinic (the “Clinic,” “Company,” “we,” “us”) is to ensure that quality medical care is always provided in a timely and efficient manner. This policy enables us to better utilize available appointments for our patients needing immediate care. By agreeing to our Terms and Conditions of Use and clicking “accept”, you explicitly acknowledge that you have read, understand, and accept all terms and conditions contained within including this Refund, Appointments, Cancellations, and Missed Appointments Policy (the “Policy”). If you do not agree to be bound by these terms, including this Policy, you are not authorized to access or use the Platform, Application, or Services as defined by the Terms and Conditions; promptly exit the Platform.
Our online Platforms, as defined in our Terms and Conditions, allows a patient to REQUEST a preferred date and time of an appointment. Requesting a specific date and time DOES NOT guarantee that a specific date and time shall be available for all appointment requests are tentative and subject to availability of a provider, type of visit requested, geographic location of either a patient or a provider, or both, or other factors. And while we always strive to honor or find the most convenient and closest available slot to the originally requested appointment date and time, our inability to do so does not constitute grounds for requesting a refund. The requested appointment date and time are not final UNTIL verified and confirmed by the Clinic or a provider.
A COMPANY REPRESENTATIVE WILL TYPICALLY CONTACT YOU DURING OUR NORMAL BUSINESS HOURS WITHIN TWENTY-FOUR HOURS OF RECEIVING PAYMENT TO CONFIRM YOUR APPOINTMENT UNLESS A PROVIDER DIRECTLY CONFIRMS YOUR APPOINTMENT WITH YOU VIA EMAIL. YOU MAY ALSO CONTACT THE CLINIC TO EXPEDITE THE SCHEDULING PROCESS.
Patients agree to pay the visit/procedure fee in full according to the fee schedule. Patients understand that these fees are NOT covered by HMO insurance plans (in-network coverage); therefore, the payment in full must be remitted prior to the scheduled date and time of an appointment and is the sole responsibility of the patient. Patients are required to pay their account balances to zero (0) prior to receiving further services by our practice.
In order to be respectful of the medical needs of other patients, please be courteous and call the office promptly if you are unable to attend or be present for a scheduled appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled appointment, we require that you notify us at least twenty-four hours in advance. Calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the opportunity to have access to timely medical care.
To cancel appointments, please call (786) 422-9327 or email at [email protected] If you do not reach the receptionist you may leave a detailed message on the voice mail. If you would like to re-schedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call. You can re-schedule your appointment online here.
Any late cancellations will be considered a “no-show.” Exceptions will only be made in extraordinary circumstances. Cancellations made more than twenty-four hours in advance of your scheduled appointment time will not be deemed a “no-show” nor would a cancellation fee apply.
Any missed appointment shall be deemed a “no-show” when a patient misses an appointment without notifying a clinic or its answering service twenty-four hours prior to the scheduled date and time of the appointment. “No-shows” inconvenience those individuals who need access to medical care in a timely manner, as well as a healthcare provider. Failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. First-time “no-shows” are not subject to a no-show fee. However, any subsequent “no-show” shall result in a fee of $30.00 for regular appointments and $50.00 for procedures.
In the event when payment by a credit or debit card is not accessible to a patient, a $30.00 cash deposit shall be required to schedule any future appointments and a $50.00 cash deposit will be required prior to appointments involving procedures. This amount shall be deducted from your final bill on the day of the appointment. Payments in form of a check or money order are not accepted.
This section applies to general refund requests. For additional information and conditions concerning refunds associated with Emotional Support Animal appointments please see the ESA Letters Special Refund Policy.
If and only if the Clinic owes you a refund due to an overpayment or credit balance, shall the Clinic issue a refund after our billing department has verified it, UNLESS other balances owed to the Clinic or a provider, in which case the total amount refunded is prorated by the amount(-s) owed. The Company credits your credit or debit card, or issues a cash refund, contingent upon how you made your initial payment, within forty-eight hours of receiving such a request.
ALL requests for refunds and appointment cancellations must be submitted by notifying the Clinic via telephone or email NO LATER than twenty-four hours prior to the time of a scheduled appointment or within seventy-two hours after the scheduled appointment if at least one of the following conditions apply:
NO REFUNDS SHALL BE ISSUED IN THE FOLLOWING SITUATIONS:
All eligible refunds will be processed within two business days. Please wait at least ten business days before contacting support if you do not see the refunded amount on your bank statement.
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ESA Letters Special Refund Policy.
We at Mango Clinic are committed to customer satisfaction and providing excellent service. Our policy is to refund patients in full if we are unable to provide them with an ESA letter so that they can always come back to us for other healthcare services in confidence.
NO REFUNDS SHALL BE ISSUED IN THE FOLLOWING SITUATIONS:
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Contact Us.
For any questions concerning a refund due, you may contact us:
The foregoing contact information may change from time to time by supplementation, amendment, or modification of this Policy or our Terms of Use.
The Select Third Parties, as defined in our Terms and Conditions of Use, are not responsible for providing support for the application portions of the Platform and may not be contacted for support.